Whatever they need to, to move the process forward. In mediation theory, Leonard Riskin created a grid, which helped to define mediation styles ranging from facilitative to evaluative, narrow focus to broad focus aligned on two axes. Riskin created a ‘New New Grid’, which switched out facilitative and evaluative for elicitive and directive but the two axes remain the same. Sometimes mediator travel north and east to New York and sometimes they travel south and west to California. Mediators will read the people and the situation and use whichever tool seems appropriate. Professor Jim Craven explains that this is why mediation is both a science i.e. learn the tools and an art i.e. learn when to use them.